Trends in Making Integrated Information More Accessible


NEURISA One-Day Conference

November 16, 2009, Sturbridge, MA

Thanks for a great conference! Please follow the links below for the presentors' slides.

GIS data are increasingly moving out of the "back rooms", being better integrated with other data sets, and becoming more accessible to people who "just want useful information" whether inside or outside of the organization producing the data. The NEURISA board and its Program Committee have selected three aspects of this trend to explore during this conference. We hope you find our efforts useful.

Keynote speaker: Adena Schutzberg

Executive Editor of Directions Magazine

Principal of ABS Consulting Group, Inc.


Panel Discussion on Citystat and 311 Applications

Moderator: Bob Shea, GIS Coordinator, Town of Falmouth, MA


Paul Foster, Director of CitiStat, City of Springfield, MA

Abstract: In January of 2008 the City of Springfield, Massachusetts launched its CitiStat performance management program. In its first year, the CitiStat program held 180 meetings with more than 20 City departments as well as 19 multi-departmental meetings focused on themes or issues. In its first year, the CitiStat program resulted in savings and efficiencies of at least seven dollars for every dollar invested. Shortly after implementing CitiStat, the City also launched its 3-1-1 Citizen Service Center. Within months of publicly announcing the availability of 3-1-1, the Service Center had received more than 100,000 calls, logging and tracking more than 20,000 requests for service.


Brett Flodine, GIS Project Manager, City of Hartford, CT


Abstract: The City of Hartford implemented a 311 Call Center in 2006 to provide better customer service to the City's constituents. The City currently has an enterprise GIS which is supported by SDE. The GIS system ties together multiple external databases including assessment data. This allows addresses, owner / property information, street assets, and intranet mapping to support the Call Center staff. All of the 311 calls for service are matched to a corresponding address point that is maintained in our SDE database. As the call taker receives a call from a citizen, the database is searched for an address point in our GIS system; this allows us to tie the calls for service to a spatial location on the ground. This presentation will describe the process we went through to integrate our 311 system with our GIS system, and the benefits it has provided us with.


CRM as an enterprise tool in the City of Boston

Claire Lane, GIS Manager, City of Boston, MA


Abstract: The City of Boston implemented a CRM (Constituent Relationship Management) system in October of last year. In addition to improving efficiency and increasing accountability in providing services the City has discovered a whole new data source that can be integrated with other enterprise systems. Opportunities for analysis have included service provision, both real time and over time and quality of life information when combined with police and other data.

Document and Permit Management Applications

Moderator: Feng Yang, Director of IT Applications, IT Dept., Town of Brookline, MA


Brian DuPont, GIS Manager, Town of Wellesley, MA


Abstract: After years and years of paper records and (gasp!) typewriters, the Town of Wellesley's Building Department recognized it was time for a change -- their antiquated procedures simply weren't keeping pace with the reporting and communication needs of customers and other Town Departments. A team of Town managers and elected officials was organized in the fall of 2008 to research the growing number of computer-based permitting applications available on the market -- this group ultimately selected the Tyler MUNIS Permitting & Code Enforcement Module. This presentation will detail the efforts of a small group of GIS, IT and Building Department personnel to bring this vision to reality. It will highlight lessons learned along the way and describe future plans for tighter integration with GIS and other enterprise applications.


Eric Rizzo, GIS Manager, City of Waltham, MA


Abstract: Over the past decade the City of Waltham has worked to implement an enterprise wide permitting and billing system. In 2002, the city purchased and implemented the Govern system, a land based enterprise wide permitting, billing, and property assessment software system developed by Govern Software located in Montreal, Quebec. The Govern system is currently in use by fourteen departments including water billing, treasurers, the building department, fire prevention, and the wires department. The City is now able to manage the majority of its billing and permitting activities in one software system enabling departments to enter, share, and retrieve information within the framework of a single enterprise wide system.


Barbara MacFarland, GIS Manager, The Metropolitan District, Hartford, CT

Abstract: In 2007 the District's engineering and GIS staff began its research and development of an asset management process for the evaluation of infrastructure condition to determine costs and scheduling for replacement and repair within the Districts water distribution network. The District's GIS, built on the ESRI software, the District's business management software, SAP, and the Harfan utility model are being used.

The GIS maintains an inventory of the water assets, located by survey and field measurements, and pertinent attribute information, such as age, material type, and diameter. Other data were collected including soil conditions, critical use locations (schools, hospitals, high consumption uses), pipe conditions and planned construction activity. SAP maintains the work order history on water main breaks, installs and repairs.

Running the model with the above information provides a report which prioritizes pipe replacement and calculates cost for capital program planning. The GIS displays the results of the report.


A Taxonomy of Web Mapping Applications

Moderator: Mike Olkin, City of Cambridge, MA

Moderator's Slides

After hearing the speakers in this session, attendees should have a clear idea of the "taxonomy" of web mapping applications, the tools used to create those applications, and a sense of the skill levels required for using the various skills.


Web Mapping at the Massachusetts Historical Commission

Joshua Rosenthal, GIS Supervisor, Massachusetts Historical Commission


Abstract: Like many organizations, the Massachusetts Historical Commission (MHC) is faced with the need for easy and user friendly ways to both collect spatial data about newly documented resources, and to provide spatially browsable access to data already recorded. Web Mapping has provided efficient and effective ways of accomplishing these goals. This talk will describe the needs that led MHC to Web Mapping, and examine two very different solutions that were built to meet some of these needs, using a variety of different front-end libraries and back-end data sources. Libraries and Data sources that will be discussed include the Google Maps API, OpenLayers, MassGIS Geoserver, Terraserver/USGS, and Maptitude for the Web.


Integrating ArcGIS Server with Google Maps: MIT's Online Campus Map

William P. Witts Jr., GIS Specialist, MIT Department of Facilities


Abstract: For several years MIT has published an online campus map with the use of ArcIMS. Recently, MIT has redesigned its online campus map to use ArcGIS Server technology with Google Maps. This presentation will provide a brief overview of the history and use of the online campus map over the years at MIT and will address the reason MIT moved from ArcIMS to ArcGIS Server and decided to create a mashup with Google Maps. This presentation will also look at some of the challenges of creating an ArcGIS Server Google Maps mashup. Finally, the presentation will show how the use of emerging technologies and new services through ArcGIS Server helped in the development of the online campus map; specifically, the use of tile caches, REST, and the ArcGIS JavaScript extension for the Google Maps API.


Serving Authoritative Content with Rich Internet Applications

Mark Scott, Technical Sales Representative, ESRI Boston


Abstract: This presentation will describe the options available and processes involved in leveraging the ESRI platform to serve operational and basemap layers on the web. ArcGIS APIs for JavaScript, Flex, and Silverlight offer a rapid way to begin making your data more accessible while mashing up with external web services. Mapping, geocoding, and geoprocessing services can also be accessed for additional capabilities. Several examples will be discussed and shown.


Performance comparison of popular free/open-source web-mapping platforms

Saul Farber, Director of Technology, PeopleGIS


Abstract:: GeoServer and MapServer are two popular free/open-source web map engines. When considering one of these engines to support an online web-mapping application, the memory resources and time performance of the engine you choose are important considerations. We'll explore the memory usage and response times of GeoServer and MapServer in serving both shapefiles and database-stored spatial data. We'll cover these questions and more, to determine which engine best fits different sets of requirements.


The New England Chapter of the Urban and Regional Information Systems Association (NEURISA) is the professional association of Geographic Information Systems (GIS) practitioners in New England. NEURISA is a nonprofit 501(c)6 organization whose mission is to advance the effective and appropriate use of GIS and related information technologies to solve challenges throughout the region.
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